When your emotions run high, learn how to control yourself and achieve the outcomes you desire with Crucial Conversations audiobook: Tools for Talking When Stakes are High.
Crucial Conversations audiobook: Tools for Talking When Stakes are High
You have three options when there are a lot on the line, opinions are divided, and feelings are intense: Crucial Conversations audiobook: Tools for Talking When Stakes are High helps you to learn how to communicate most effectively when it matters most. Avoid a crucial conversation and suffer the consequences. Handle the conversation poorly and suffer the consequences. With the help of Crucial Conversations, you can speak up in life’s most challenging and significant situations, get the resolutions you want, and say what’s really on your mind. You’ll discover how to:
- Prepare for high-impact situations with a six-minute mastery technique
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Keep listening when others blow up or clam up
- Turn crucial conversations into the action and results you want
The authors of Crucial Conversations audiobook: Tools for Talking When Stakes are High conducted numerous studies and found that those who are adept at having dialogue during important conversations: first, begin with the self, also known as the heart, by understanding what they want. After that, they search for the “and” instead of the “fool’s choice” of the either/or solution. Then, they ask their brain to try and solve the harder problem—that is, the “and” problem, not the one that comes from their gut—because they are intelligent enough to be clear about what they want and don’t want. Lastly, they pay attention to what their behavior conveys so that their words and actions are consistent, which gives their words more credibility.
The authors assert that in order to initiate an important dialogue, all parties involved must ensure its safety. When a person is behaving defensively and the conversation isn’t going well, what should you do? Stated in Crucial Conversations audiobook: Tools for Talking When Stakes are High, you safeguard it by:
1) Step out of the conversation
2) Determine what condition of safety is at risk? A mutual purpose or mutual respect?
3) Apologize if it is appropriate
4) Using contrasting skills to help fix misunderstandings, such as “I didn’t intend to mean ___,” then explain what you did intend/meant.
5) Create a mutual purpose
Your relationships, both personal and professional, will benefit from this book. Being confrontational, avoiding conflict, or getting your way are not the goals of Crucial Conversations audiobook: Tools for Talking When Stakes are High. It’s about finding ways to support others and yourself to continue having conversations so you can achieve your goals. It’s about education, discovering the truth, and fostering closer bonds between people.
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